Then still wanting a new phone I decide to go to my T-Mobile store and get a brand new OnePlus 6T. After calling tech support again they told me that it was most likely an issue with that phone since it's not a T-Mobile certified device so I return the phone. I am able to use the T-Mobile visual voicemail app but like a previous user said above, I don't want to use more apps that I need to. Then trying to save some money I bought an unlocked Motorola phone from Best buy and all of a sudden I get the same "can't activate visual voicemail message. I called I called tech support and it seems that for some reason the visual voicemail feature was not active on my account so they turn that on and it fixed it. at first my native visual voicemail wasn't working and I had to do the old school call in voicemail. Ok so I came to TMo from Verizon with the get out of the red promotion with a Pixel 2. I am having the same issue but with a T-Mobile Oneplus 6T. Also, I've seen reports of other pixel users having no such problems so it can safely be assumed that pixels DO indeed work Also, referring to Google's own support page for the feature the specifically mention t-mobile as being compatible with GOOGLE'S voicemail to text feature (not t-mobile's paid add on ), which is a subset feature of the native visual voicemail.indicating that Google vouches for support as well. Supposedly, iPhones that were having issues were fixed in the same way. Retail employees can't split bundled features out from the ONE Plus plan, so it requires a higher level of access on the part of t-mobile tech support. I have since lost the post but a t-mobile employee mentioned that the CAMEL settings must be set to exclude voicemail to text which is bundled with the ONE plus plan, which to my knowledge is a requirement for participating in the "get out of the red" promo. What I've seen on other posts about the iPhone and it's built in voicemail is that it may be related to CAMEL settings and certain features included in the ONE Plus plan. I've done a factory reset so, at least in my case it's not related to a third party app or settings issue. I then lost it again for good when I tried to install another email client in attempt to try another exchange email connection.but after deleting that one, VVM on the phone was still unable to activate and I'm still unable to activate EVEN AFTER a factory reset and fresh start.perplexing. I thought it was successful because, merely seconds after deleting the exchange account, Visual Voicemail in the phone app sprang to life. My employer's security policy that is adapted when you link up the exchange account (whether Gmail, Nine, Bluemail, Outlook, etc) is such that is locks down certain "conveniences" of the phone which I live with to have my work email on my phone. However, when I upgraded to the Pixel 3 last week, same exact situation as you describe and I went through all the variants of clearing cache, phone app version uninstall/re-install.īut.it worked yesterday but not until I experimented with deleting my Gmail MS Exhange account I use for work. I also recently moved from Sprint to t-mobile (with my Pixel 2, Android 9 where the visual voicemail DID work). Joshnk, I actually just upgraded from a Pixel 2 to a Pixel 3.
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